Contact

Contact Us

Need help with your eSIM? We're here to get you connected.

 

For App / Account Deletion Support and Instructions scroll down this page.

Send us a message

Fill out the form below and we'll get back to you as soon as possible.

Email support available seven days a week. We typically respond within 24 hours.
💡

Urgent travel support?

If you're currently travelling and having connection issues, please email us at support@gulfdata.io for the fastest response. Include your order number and we'll prioritise your request.

📧 Questions? Contact us anytime at support@gulfdata.io

Business Address: 30 Allt-Yr-Yn Heights, Newport, NP20 5DX, United Kingdom

Contact No. +44 1633 603635

GulfData is a trading name of Vector Retail Group Limited. GulfData provides international travel eSIMs issued by licensed mobile network operators and their authorised partners. GulfData does not operate a local telecommunications network.

 


Deleting your GulfData account and data

GulfData (operated by Vector Retail Group Limited) lets you permanently delete your account and the personal data associated with it — either yourself in the app, or by request.

Option 1 — Delete it in the app (instant)

  1. Open the GulfData app.
  2. Go to the Profile tab → Settings.
  3. Tap Delete Account and confirm.
  4. Your account and its associated data are permanently deleted immediately.

Option 2 — Request deletion by email

If you can't access the app, email support@gulfdata.io from the email address registered with GulfData, with the subject "Delete my account". We'll verify your request and complete the deletion within 30 days.

What is deleted

  • Your account/profile details (email address, and any name or phone number)
  • Your eSIM records (ICCID, plan, and activation/QR details)
  • Your data-usage history
  • Any pending sign-in codes

What is kept, and for how long

We retain records of completed orders and transactions (order number, plan, date, amount) for up to 6 years to meet UK legal, tax, and accounting obligations. These are kept for compliance only — not for marketing or to contact you — and our internal transaction logs hold no personal contact details.

Questions?

Email support@gulfdata.io or use the contact form on this page.